Live / Casino
This policy covers every personal detail you share with pluz77 when you open an account, move funds through GCash, InstaPay or Bank Transfer, or reach our support team. Read through to understand exactly what we hold, how we use it, and the choices available to you.
When you register an account, we collect the details you submit — your name, contact information, and the credentials you choose. Each time a transaction is processed through GCash, InstaPay or Bank Transfer, our system logs the reference and amount against your account record. We do not store your full payment credentials; only the transaction reference tied to your wallet or bank link is held. Browsing activity on the site — the pages you visit, the game rooms you open — is recorded through cookies and session data so we can keep the lobby working correctly for your device. We use this data for account verification, transaction reconciliation and responding to any support request you raise. We do not sell your personal data to third parties. Where we share data with payment processors or service providers, we do so only to the extent needed to complete the function you requested. Availability of our service depends on local law and is limited to eligible regions. We retain records for as long as your account remains active and for the period required by applicable rules after closure.
Transaction references from GCash deposits and withdrawals are recorded against your account wallet for reconciliation. We do not store your GCash PIN or full account credentials.
InstaPay transfer references are logged as part of your transaction history. These records are accessible in your account dashboard after login.
Bank Transfer details — reference numbers and account name matching — are held only for the period needed to confirm and reconcile each transaction.
This policy applies to information we collect directly through the pluz77 platform — account registration, wallet transactions, session activity and support communications. It does not extend to external services you access from links on our pages, nor to the data practices of payment processors once a transaction leaves our system. Understanding the boundary helps you know when to read our policy and when to check the terms of a third-party service.
Everything you submit during registration, login and account-settings changes falls under this policy. This includes your verified contact details, chosen credentials and any documents you submit for identity checks.
Deposits and withdrawals processed through GCash, InstaPay or Bank Transfer are covered here in the form of transaction references and amounts. The payment provider's own privacy rules govern what happens on their side.
Your browsing behaviour on pluz77 — which game rooms you open, how long a session runs — is captured through cookies. You can manage cookie preferences through your browser settings at any time.
Links to game studios, payment gateways or external pages are not covered by this policy. Once you leave the pluz77 domain, the data practices of the destination site apply, not ours.
You have practical choices over the personal data we hold. Log in to your account dashboard to review the contact details and transaction history currently on record. If any detail is incorrect — a misspelled name or an outdated contact number — you can update it directly in the account-settings section without contacting support. For anything that cannot be changed through the dashboard, such as a document you submitted during verification, raise a correction request through our support channel and we will handle it from there. You may also ask us what categories of data we hold about your account; we will respond through the same channel you use to contact us. If you decide to close your account, we retain records only for the period required by applicable rules, after which they are removed from active systems. Every request you raise is logged and tracked so you can follow up if needed.
Your account dashboard shows the personal details and transaction history we hold. Check the profile section after login to see what is currently recorded against your account.
Update your contact information and display name directly in account settings. For documents submitted during verification, raise a correction request with our support team.
Send a data enquiry through our support channel to ask what categories of personal information are linked to your account. We respond to the same contact address you used to reach us.
Contact support to initiate account closure. Records are kept only for the period required under applicable rules, after which they are removed from our active systems.
If a section of this policy is unclear or you want to raise a request about your personal data, our support team is the right starting point. You can reach us through live chat on the site, by email, or by raising a ticket through your account dashboard. Privacy-related requests are handled separately from general account queries so they reach the right person without delay.
Open the chat widget on any page of the pluz77 site to reach a support agent. State that your query is a privacy or data request so it is routed correctly.
Send your privacy query to our support email address listed in the Contact section of your account dashboard. Include your registered account name so we can locate your record.
Log in and open the Help section to submit a support ticket. Select the privacy or data-request category from the dropdown so the ticket reaches the correct queue.
Our approach to your data is built around keeping it accurate, contained and accessible only to the people who need it to run your account. Session data is protected through standard encryption on every page, including the account dashboard where your GCash and Bank Transfer transaction references are stored. Cookies that are not strictly necessary for the site to function can be turned off through your browser without affecting your ability to log in or process transactions. We review data retention periods periodically; when a record is no longer needed, it is removed from active storage. If our policy changes in a way that affects your rights, we will notify you through the contact address registered to your account before the change takes effect.
Every page session on pluz77 uses standard encryption so that your login credentials and transaction references are not exposed during transmission. This applies whether you access the site on mobile or desktop.
We use cookies for session management and lobby functionality. Non-essential cookies can be disabled through your browser settings. Disabling them does not prevent you from logging in or completing a GCash or InstaPay transaction.
We keep your account data only for as long as your account is active and for the period required after closure. When the retention period ends, records are removed from active systems and are no longer accessible.
When we update this policy in a way that affects your rights, we notify you through the contact address on your account before the update takes effect. The current version is always shown on this page.
These are the questions we receive most often about how pluz77 handles personal data. If your question is not covered here, reach out through live chat or submit a ticket from your account dashboard.
We collect the name, contact details and credentials you submit during registration. If you complete an identity check, the documents you upload are also held on your account record. We collect only what is needed to run and verify your account.
We do not store your full GCash credentials or bank account numbers. We record transaction references and amounts so we can reconcile deposits and withdrawals in your account wallet. Your payment provider holds the full credential on their side.
Yes. Log in and open your account dashboard to see your registered details and transaction history. For a broader record of what categories of data we hold, send a request through live chat or the support ticket form in the Help section.
Contact details and display name can be updated directly in account settings after login. For documents submitted during verification — where a direct edit is not available — contact support and we will process a correction request from there.
We share data with payment processors like GCash, InstaPay and Bank Transfer only to the extent needed to complete your transaction. We do not sell personal data. Game studios on the platform receive no personal data about your account.
We keep records for the period required under applicable rules following account closure, after which they are removed from active storage. The exact period depends on the type of record and the rules in effect for eligible regions.